Web Sales and Service Optimisation

Sales Suite for Online Conversion

Knowledge, live chat, offers, chatbot

Do your customers understand everything about your online website?
Can you integrate their customer experience for communication?

Our sales suite delivers one click page help, rule based chat escalation and interactive chatbot to manage your customer experience online. The eGain suite is rated as a leader by Gartner 2010 for Web Customer Service.

Customer Experience for Web and Contact Centres

Online knowledge, agent knowledge and guidance, live chat, email management, forum and social management, SMS

Integrate all of your communications and enable your contact centre to give the right answers quickly, and efficiently. Deliver high agent productivity for email management, and manage all your channels with a single view. Achieve leading class service levels and break the relationship between turnover growth and customer service costs.


What's new...

eGain applications to be implemented by Canon U.S.A.

eGain's award-winning applications for interactive service through email, phone, social, and web channels in multiple languages to be utilized.

eGain, the leading provider of cloud and on-site customer interaction software, today announced that Canon U.S.A., Inc., a leader in digital imaging, has selected the eGain 10 software suite for multichannel customer service. This multilingual deployment will cater to the needs of both consumers and business customers through phone, email, social, and web channels.

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