July 29th, 2011
eGain’s award-winning applications for interactive service through email, phone, social, and web channels in multiple languages to be utilized
Mountain View, CA (July 12, 2011) – eGain (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction software, today announced that Canon U.S.A., Inc., a leader in digital imaging, has selected the eGain 10 software suite for multichannel customer service. This multilingual deployment will cater to the needs of both consumers and business customers through phone, email, social, and web channels.
Consistent with its best-in-class digital imaging products and solutions, Canon plans to deliver multichannel customer service with eGain technology. Moreover, Canon will be able to leverage eGain for service in multiple languages-English, French, Spanish, and Portuguese-from the same deployment. Read the rest of this entry »
Tags: applications, canon, channels, egain, email, interactive, phone, services, social, web
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July 29th, 2011
eGain Interactive Sales Suite features comprehensive capabilities to woo, wow, and win customers across web, social, and mobile channels
Mountain View, CA (June 14, 2011) – eGain (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction software, today announced the release of eGain Interactive Sales Suite, a novel approach for transforming B2C websites into interactive shopping destinations. The solution helps eBusiness and marketing teams quickly deploy, assess, and refine customer engagement strategies with contextual promotions and proactive assistance. As an integral part of eGain’s Customer Interaction Hub solution, the new suite works seamlessly with eGain’s award-winning service applications to ensure consistent customer experience at all touchpoints. Read the rest of this entry »
Tags: b2c, egain, interactive, marketing, sales, solutions
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August 4th, 2009
Cambridge, UK, 17 June 2009: Transversal customer Mothercare has been highly commended in the inaugural Retail Week Technology Awards. Mothercare was recognized in the 2009 Customer Technology Award category, for Ask Carrie, its interactive Web self-service solution powered by Transversal.
Ask Carrie delivers fast, accurate answers to queries across the Mothercare Web site. Customers are able to ask questions directly using the system without the need to call or email the Mothercare contact centre. This allows staff to concentrate on answering more complex queries.
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Tags: ask carrie, award, mothercare, transversal, web self-service
Posted in Web Self-Service | Comments Off
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