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	<title>Carone News</title>
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		<title>eGain applications to be implemented by Canon U.S.A.</title>
		<link>http://www.carone.co.uk/news/2011/07/egain-applications-canon-usa/</link>
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		<pubDate>Fri, 29 Jul 2011 11:40:08 +0000</pubDate>
		<dc:creator>Neil</dc:creator>
				<category><![CDATA[Marketing Solutions]]></category>
		<category><![CDATA[applications]]></category>
		<category><![CDATA[canon]]></category>
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		<description><![CDATA[eGain's award-winning applications for interactive service through email, phone, social, and web channels in multiple languages to be utilized.

eGain, the leading provider of cloud and on-site customer interaction software, today announced that Canon U.S.A., Inc., a leader in digital imaging, has selected the eGain 10 software suite for multichannel customer service. This multilingual deployment will cater to the needs of both consumers and business customers through phone, email, social, and web channels.]]></description>
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		<title>eGain announces interactive sales and marketing solution for B2C websites</title>
		<link>http://www.carone.co.uk/news/2011/07/egain-announces-interactive-sales/</link>
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		<pubDate>Fri, 29 Jul 2011 11:33:19 +0000</pubDate>
		<dc:creator>Neil</dc:creator>
				<category><![CDATA[Marketing Solutions]]></category>
		<category><![CDATA[b2c]]></category>
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		<description><![CDATA[eGain, the leading provider of cloud and on-site customer interaction software, today announced the release of eGain Interactive Sales Suite, a novel approach for transforming B2C websites into interactive shopping destinations. 

The solution helps eBusiness and marketing teams quickly deploy, assess, and refine customer engagement strategies with contextual promotions and proactive assistance. As an integral part of eGain's Customer Interaction Hub solution, the new suite works seamlessly with eGain's award-winning service applications to ensure consistent customer experience at all touchpoints.]]></description>
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		<title>Transversal Highly Commended at Retail Week Technology Awards</title>
		<link>http://www.carone.co.uk/news/2009/08/transversal-highly-commended-at-retail-week-technology-awards/</link>
		<comments>http://www.carone.co.uk/news/2009/08/transversal-highly-commended-at-retail-week-technology-awards/#comments</comments>
		<pubDate>Tue, 04 Aug 2009 14:21:18 +0000</pubDate>
		<dc:creator>Carone</dc:creator>
				<category><![CDATA[Web Self-Service]]></category>
		<category><![CDATA[ask carrie]]></category>
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		<category><![CDATA[mothercare]]></category>
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		<description><![CDATA[Mothercare was recognized in the 2009 Customer Technology Award category, for Ask Carrie, its interactive Web self-service solution powered by Transversal.]]></description>
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