eGain’s award-winning applications for interactive service through email, phone, social, and web channels in multiple languages to be utilized
Mountain View, CA (July 12, 2011) – eGain (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction software, today announced that Canon U.S.A., Inc., a leader in digital imaging, has selected the eGain 10 software suite for multichannel customer service. This multilingual deployment will cater to the needs of both consumers and business customers through phone, email, social, and web channels.
Consistent with its best-in-class digital imaging products and solutions, Canon plans to deliver multichannel customer service with eGain technology. Moreover, Canon will be able to leverage eGain for service in multiple languages-English, French, Spanish, and Portuguese-from the same deployment. (more…)
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