Cambridge, UK, 17 June 2009: Transversal customer Mothercare has been highly commended in the inaugural Retail Week Technology Awards. Mothercare was recognized in the 2009 Customer Technology Award category, for Ask Carrie, its interactive Web self-service solution powered by Transversal.
Ask Carrie delivers fast, accurate answers to queries across the Mothercare Web site. Customers are able to ask questions directly using the system without the need to call or email the Mothercare contact centre. This allows staff to concentrate on answering more complex queries.
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